Frequently asked questions
Everything you need to know about courses, access, certificates and support at BotanicaViva Institute.
How do I enroll in a course?
Browse our catalog, select a module and click the Enroll button. Complete payment and you’ll get instant access to the course materials in your dashboard.
How long do I have access after enrolling?
Lifetime access is included with every purchase. You can revisit lessons, downloads and community discussions at any time.
Do courses come with certificates?
Yes. Every completed course awards a verifiable digital certificate you can download and share with employers or clients.
Can I study on my phone or tablet?
All lessons are fully responsive. The learning platform works perfectly on mobile, tablet and desktop browsers.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay and PayPal. All transactions are processed securely.
What is your refund policy?
You have 14 days to request a full refund if you haven’t completed more than 25% of the course content.
Are there live Q&A sessions?
Yes, most programs include monthly live webinars with instructors. Recordings are always saved in your dashboard.
How do I contact student support?
Use the form on our contact page or email [email protected]. Average reply time is under 4 hours on business days.
Still have questions?
Our admissions team is happy to help you choose the right path.
Send us a message